Mat Braided

We love making special orders. If you see a product that you love, but you want it set in a special color or in a different size, let us know! We will be happy to work with you to make this happen.

In order for you to apply this exchange or return policy (whether or not the package has been opened), the product to be exchanged or returned must be in the same condition as at the time of purchase, that is, without showing alteration or damage and include all its parts, accessories, manuals, warranties and in its original packaging.

IMPORTANT: IT IS REQUIRED TO PRESENT THE ORIGINAL PURCHASE RECEIPT, AS WELL AS AN OFFICIAL OFFICIAL IDENTIFICATION TO MAKE CHANGES AND / OR RETURNS.

1.1. Period of Changes and Returns

We accept the changes and returns of merchandise, for this you need to contact us via email to share the specifications required by the indications, after the original purchase date according to the policies and exceptions mentioned below:

Period of 14 days. We accept changes and returns of merchandise up to 14 days after the date of purchase in: all our products.

The change and / or return will be made, as long as a diagnosis of the Manufacturer and / or its Service Center that indicates "Manufacturing Defects" is presented.

1.2. Internet Shopping Returns

If the product complies with the return policies and is within the clarification period, you can:

Contact us via email, for advice on the process to follow.

An executive will be contacted and the following documents will be necessary: ​​purchase order and official identification.

All the information and the steps to follow will be provided so you can return the product, our team of specialists will review the product to determine the status of the product, if applicable the refund will be made to the original form of payment. In case it does not proceed, we will return the product to the address registered in the account.

1.3. Products or minor items delivered at home

The days considered in the clarification periods in changes or returns, are counted from the date of delivery of the product at the address indicated by client.

If a product has manufacturing defects after the days indicated in the Period for Changes and Returns, the customer must contact the manufacturer or authorized distributor to make a warranty claim.

1.4. Promotional items and / or gifts.

For products with promotional item (s) and / or gift (s) included in the original transaction ("package"), the entire package must be returned or the current price of the promotional item will be discounted I gift.

1.5. Articles of "open box" (open box)

Products purchased as "open box" (open box) may only be returned due to malfunction and their return will be for the same value, in the same form of payment and according to the return period according to the item purchased.

1.6. Gift Cards and / or Coupons

Purchases made with coupons do not generate additional coupons even if the remainder is settled with another form of payment. Coupons and cards can not be exchanged for cash or are subject to refund. PROPEL is not responsible for the theft, loss, or damage, as well as the available balance.

1.7. Returns with coupons

In the event that a customer returns a product in whose purchase a coupon (s) has been generated, he / she must return the coupon (s) together with the product in order to make said return. In the event that the coupon (s) has been fully or partially redeemed in another purchase, or the coupon (s) is not presented at the time of the return, the applicable value of the coupon (s) the original promotion will be discounted.

1.8. Refund for purchases without interests

The returns of purchases to months without interests will be for the total amount of the purchase in a single exhibition, having in its case to request with its bank the cancellation of the partialities in case of thus requiring it.

1.9. Refund Method

Refunds will be made in the same form of payment that the original purchase was made.